where is the support inbox on facebook?

Many users wonder how to access the support inbox on Facebook.

In this guide, I will walk you through the process of locating your support inbox on Facebook and getting the assistance you need.

If you’re looking for assistance with an issue on your facebook account, you can simply go to Facebook Help Center and search for a solution to your issue, or you can type your issue in the search bar.

Let’s look at this in detail.

Accessing Facebook Support Through the Help Center

With the Facebook Help Center, you can easily find answers to your questions and solutions to your issues on Facebook.

The Help Center is accessible even if you’re not logged into your account, making it convenient for anyone seeking support.

To access the Facebook Support Center:

If you are not logged in, simply go to your browser and search for Facebook Help Center, the help center page will open and you can type in your question.

Facebook help center not logged in

If you are logged in:

On PC:
Open the Facebook website and in the upper right corner click on your profile picture then select Help & Support from the dropdown menu.

From there, choose Help Center to be directed to the main support page.

Facebook Help and Support
FB Help Center

Facebook Help Center logged in

On the mobile app:

Tap on your Profile picture at the bottom right side of your screen then go ahead and select Help Center under the Help & Support section.

Facebook mobile app help
Facebook Help Center on mobile

Once you’re on the Help Center page, you’ll notice a search bar where you can enter keywords related to your query

The search results will display relevant articles and guides that address your issue.

The Help Center is organized into different sections, which focus on various aspects of using Facebook including Using Facebook, Managing Accounts, Privacy and Security, and Policies and Reporting.

Each section offers valuable information and support for different areas of concern.

In addition to the search function, the Help Center also features popular topic pages that you can browse through.

The cover frequently asked questions and common problems that users encounter on Facebook.

Other Facebook Support Means

If you’re unable to find the answers you need in the Facebook Help Center, there are a few other options available to reach out to Facebook for support.

1. Contacting Facebook Support via Twitter

One way to get in touch with Facebook Support is through Twitter.

You can send a tweet or direct message to various Facebook Twitter accounts, such as the Meta Twitter account, Facebook app Twitter account, or Facebook Messenger Twitter account.

While some users have reported receiving responses through Twitter, it’s important to note that they are often redirected to the Help Center for further assistance.

2. Emailing Facebook Support

Another option is to email the general Facebook support email at [email protected].

However, it’s worth mentioning that success in receiving a response via email has been reported to be limited.

It’s recommended to provide clear and specific details about your issue in your email to increase the chances of receiving a helpful response.

3. Phone Numbers for Facebook Support

Facebook also operates two phone numbers, namely 650-543-4800 and 650-308-7300.

However, note that these phone numbers have prerecorded messages that redirect users to the Help Center, as phone support is not available.

Providing clear and specific information about your issue may increase the chances of receiving a helpful response.

Facebook Support for Business

If you have a Facebook Business account and need support, there is a separate Business Help Center specifically for businesses.

The Business Help Center provides resources and assistance for businesses using Facebook for advertising and marketing purposes.

You can access the Business Help Center by visiting the Facebook for Business website.

Facebook Business Help Center offers a variety of tools and features to help businesses navigate their Facebook presence.

It provides step-by-step guides on setting up a business page, creating effective ads, and maximizing engagement with your target audience.

The help business center also offers troubleshooting resources for common issues that businesses may encounter, such as ad disapproval or account suspension.

Tips for Effective Communication with Facebook Support

Here are a few tips to keep in mind to ensure effective communication and increase the chances of getting a satisfactory solution from Facebook Support:

  • Provide clear and specific details about your issue, including any error messages or unusual behavior you have encountered.

    This will help the support team understand the issue better and provide more targeted assistance.
  • Include relevant screenshots or videos that can help illustrate the problem.

    Visuals can often convey information more effectively and provide additional context for the support team.
  • Be patient because response times may vary.

    While waiting for a reply, try to explore the resources available in the Help Center to see if there are any articles or guides that address your issue.

    This can help to resolve the problem more quickly and potentially avoid the need for further support.

If you don’t receive a satisfactory solution or the issue persists, you can open another support ticket using the “Something went wrong” contact form.

This form allows you to provide further information about your issue and escalate it to the appropriate support channels.

Also Read: Does Facebook Randomly Delete Friends?


Can I get help for a specific feature or function on Facebook?

Yes, the Facebook Help Center covers a wide range of features and functions.

Visit the Help Center and search for your specific issue or browse through categories.

I’m an advertiser. How can I get business support on Facebook?

Check the Facebook Business Help Center or Ads Help Center for business-related support.

Advertisers and businesses have access to specific support channels.

Is there a live chat option for Facebook support?

Facebook doesn’t typically offer a live chat option for general user support. Use the Help Center or reporting tools for assistance.


Facebook may not have a traditional customer service line, but they have provided the Help Center as a valuable resource for users to find answers and solutions to their questions and issues.

It is organized into sections and topics, making it easy to find the information you need.

If you can’t find the answer you’re looking for, you can get support from other alternative platforms as discussed in this article.

Keep in mind that the response times and the likelihood of receiving a response may vary. Phone support is not available, so it’s best to exhaust the resources in the Help Center first.

Also Read. . .

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Grace is an Editor at GoTechUG and she has written many articles about website design and social media. She has experience in IT and loves to tinker with anything to do with computers. In her spare time, she loves music, movies, reading books, and learning Spanish.

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