Why you get the ‘video resolution not supported at this time’ error on TikTok

As a content creator on TikTok, you are always striving to feed your followers with engaging content, but you also have to make sure your content seamlessly aligns with TikTok’s preferences, one of which is video resolution.

Have you ever encountered the frustrating  “video resolution not supported at this time” error on TikTok as you try to upload a video you have filmed from outside the platform? If yes, this article is for you.

I will be discussing the TikTok video resolution requirements and troubleshooting the ‘video resolution not supported at this time’ error.

The main reason you might be getting the “video resolution not supported at this time” error is the video you are trying to upload is outside the standard video resolution on TikTok. If that’s not the case, there could be other causes like an outdated app, wrong frame rate and file format, or even a temporary TikTok glitch.

What is the standard video resolution for TikTok videos?

Phone video resolution

Image by Freepik

Generally, the preferred video resolution on TikTok is 1080p (1920 x 1080 pixels) for the best quality video. But your videos can be 720p as well. So anywhere between 720p (1280 x 720 pixels) and 1080p (1920 x 1080 pixels) is okay. That’s aspect ratio 9:16.

When you shoot your videos within the TikTok platform, it automatically optimizes your video to fit the standard size. However, shooting videos outside TikTok is a whole different story.

Why you get the ‘video resolution not supported at this time’ error on TikTok

Opening TikTok

From Freepik

1. Video resolution mismatch

As I mentioned earlier, TikTok prefers videos in 720p (720 x 1280 pixels) or 1080p (1080 x 1920 pixels) resolution. If your video has a higher or lower resolution than this, you might encounter this error.

If you shot your video with a photography camera your video might be saved with the highest resolution possible, therefore it won’t correlate with TikTok’s preference.

Fix: Adjust your video resolution

To fix this problem, you will have to either upscale or downscale your video resolution. 

To do this; 

Download and install video editing software, some popular options include CapCut, Adobe Premiere Pro, Format Factory, iMovie, Final Cut Pro (for PC), InShot, Kinemaster, or Adobe Premiere Rush (for mobile), among many others.

Using CapCut for example, go to the CapCut website and download the app to your phone or desktop.

Import your video into the app and when it opens, tap the Modify button and select the right Resolution.

CapCut project settings

If you have the right resolution but your video is still showing you the error, read on to explore other causes and see if one of them applies to you.

2. Frame rate issues

A video’s frame rate is the number of individual frames or images displayed per second in that video. 

TikTok supports standard frame rates; 24, 30, or 60 frames per second (fps)). A higher frame rate results in a smoother appearance of the video, but it will also make your video larger. 

Ensure that the video you are trying to upload has a frame rate within TikTok’s acceptable range to avoid compatibility issues (to be safe use 30 fps). If it doesn’t…

Fix: Adjust your video’s frame rate

Still using CapCut, import your video, and under Modify, select the right Frame rate

CapCut project settings

3. File format compatibility

TikTok widely supports MP4 and MOV file formats, but to be safe, ensure that your video file is in MP4. 

If your video is in any other format eg MKV, AVI, or any other, you may find yourself getting that error.

Fix: Change your video format

For this one, you can either use an online video converter or one of the video editing apps listed above. Simply import or upload your video and then save it as MP4.

4. Outdated TikTok app version

If your TikTok app is outdated, this might lead to compatibility issues and errors. 

Fix: Update to the latest app version

Check your Play Store or App Store and see if there’s an update available, download and install the latest update, then reopen your app to see if the issue is fixed.

Update TikTok app

5. Temporary glitch

TikTok, just like any other app is bound to get technical glitches now and then. When this happens, it might affect uploads and you may get the video resolution error.

Most of these glitches are temporary on TikTok’s end and they may be automatically fixed with time.

Fix: Wait

Unfortunately, since this is a problem on TikTok’s end, there’s nothing you can do on your end till the problem is resolved.

Just for a while and try uploading your video again later.

If none of the above fixes work, try restarting your app or your device, then try uploading again.

Also Read: Best Free Apps to Edit TikTok videos


What is the best length for a TikTok video?

The optimal length for a TikTok video usually depends on the content and audience engagement. TikTok’s initial recommendation was for 15 seconds to 1 minute, though it was increased and people can upload 3 minute to 10 minute videos as well.

However, it’s as important to retain your viewers’ attention as it is to entertain them, so it’s better to keep your videos short and sweet and keep your audience looking forward to your next video.

How do I post on TikTok without losing quality?

If you are posting a video recorded from the TikTok platform itself, you do not have to worry much about losing your video’s quality, TikTok automatically optimizes your video to suit the platform’s preferences while retaining its quality. 

Tip: Just make sure you don’t overuse in-app editing features and effects and these may lead to further compression.

However, if you are posting content recorded outside TikTok, here are a few tips for you:
* Record your footage in high quality, use the right resolution and frame rate 
* Export your video in high-quality MP4 format
* Maintain the 9:16 aspect ratio

This way, when you upload your video, TikTok will not need to compress it because it will have all the right specs.

How can I check the resolution of my video?

You can check the resolution of your video by viewing its properties or details on your device, or you can use video editing software.

Does TikTok have a maximum file size for videos?

Yes. Generally, the maximum file size for TikTok videos is 72 MB for Android and 278 MB for iOS. However, TikTok also automatically compresses videos.


In summary, armed with a clear understanding of TikTok’s preferred video resolutions, frame rates, and file formats, you can seamlessly navigate and troubleshoot the ‘video not supported at this time’ challenge on your TikTok account.

If you have gone through all the above but your problem persists, please contact TikTok support and report the issue for further assistance.

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Grace is an Editor at GoTechUG and she has written many articles about website design and social media. She has experience in IT and loves to tinker with anything to do with computers. In her spare time, she loves music, movies, reading books, and learning Spanish.

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