No one likes to be interrupted by an annoying error when they are busy scrolling through their Facebook feed or when they try to access the Facebook app.
In this post, we’ll look into the possible causes of the frustrating ‘no internet connection’ error on Facebook, and check out some fixes that you can try. Hopefully, you will be able to get right back to your ‘Facebooking’ by the end of this article.
The “no internet connection” problem on Facebook can be attributed to several issues; the main and most probable cause being a problem with your internet connection. But if that’s not the case, then it could be because of one or more of the other issues; ranging from a problem with your Facebook app, a problem with Facebook servers or even your device.
Reasons Facebook says ‘no internet connection’ and how to fix it
1. Poor or no internet connection
The main cause for the ‘no internet connection’ problem on Facebook could be that you actually don’t have an internet connection, or maybe there are some interferences with your connection.
Ensure that your data bundle is not expired, or if you are using wifi, that your router is functioning as it should.
Try restarting your internet device, or if you can, try alternating between mobile data and wifi to see if that fixes the issue.
Additionally, you can try using other apps or opening other web pages to see if the problem is exclusive to Facebook or not.
However, if you are sure your internet connection is working perfectly, then it could be something else causing the ‘no internet connection’ error. Proceed to the other causes…
2. Facebook servers are down
Like any other application, Facebook also faces downtime now and then. If Facebook servers are down, this could interfere with the whole system and cause the no internet connection error.
Unfortunately, if the servers are down, there isn’t much you can do since this is not a problem springing from your side but Facebook’s.
You are going to have to wait till the servers are fixed and back up and running.
But you don’t have to wait without knowing for sure if it is a server problem. You can go to Downdetector and check to make sure.
If you confirm server downtime, then just sit back and wait for it to be fixed. But if it’s not the servers, proceed to the next cause.
3. Geographical/Location restrictions
Some countries (like the one where I live) restrict access to certain apps for one reason or another, Facebook included.
If you are in a location where Facebook has been banned or blocked, you will get the no internet connection error when you try to connect.
To access Facebook in locations or countries like these, you can use a VPN (Virtual Private Network).
There are several free and paid VPN services that you can download and install on your devices. Some popular ones include NordVPN, Psiphon, ExpressVPN, and Windscribe, among others.
Additionally, some browsers like Opera and Google Chrome also have VPN extensions that you can add and use.
4. Outdated Facebook app
Sometimes, if you don’t regularly update your apps, they may malfunction because of common bugs and glitches. An outdated Facebook app may give you the ‘no internet connection’ error when you try to connect.
Open your Play Store or App Store, search for the Facebook app, and tap the Update button. Your update will download and install.
Additionally, you may save yourself all the unnecessary trouble by setting up automatic updates. You can set those up in your App Store or Play Store settings.
5. App cache issues
When your app cache accumulates temporary data and files, this may lead to occasional or constant freezing or overall sluggishness in the app’s performance, which may lead to the no internet connection error.
Clear your Facebook app’s cache to remove all the unnecessary data and give it a fresh start.
To do this:
Go to your app’s Settings > Apps, find Facebook from the list of apps, and tap on it. Go to Storage > Cache then Clear cache.
Note that these settings may be different depending on your device.
6. Browser issues
Sometimes browsers also get overloaded with data and cache and they start to malfunction, leading to slow loading and errors.
For this one you may need to simply;
- Close and reopen your browser then try accessing Facebook again.
- Try out another browser to see if the problem is there as well
- Or you may have to go to your browser Settings and clear cache and browsing history to give it a fresh start.
7. Device issues
In some rare instances, your device may be acting up leading to trouble syncing content and authentication errors, which may lead to one or more of your apps acting up.
Start by making sure your device’s date and time settings are accurate. Then check if you have a pending software update, and download and install the update. This will restart your device and hopefully solve the issue.
Why is my Facebook app freezing or sluggish?
This could be due to the accumulated app cache. Clear your app’s cache to improve performance.
How can I check if my internet is working?
To know that your internet is working, try opening a website in your web browser. If the page loads, your internet connection is likely working.
You may also try checking the network settings on your device and ensure that Wi-Fi or Ethernet is enabled and connected to the correct network.
What should I do if the ‘No Internet Connection’ error persists after trying all suggested solutions?
If you have tried the suggested solutions in this article but the issue persists, consider uninstalling and reinstalling the Facebook app. If the problem continues, contact Facebook support or check out community forums for further assistance.
Sometimes there might not be a quick fix for the “Facebook says no internet connection” problem. You may need to try out several fixes before finding one that works for you.
Remember that each user’s case may be different depending on your device, connection, and other factors, you just need to troubleshoot based on your experience.